Centre Assistant

Working Hours: 17.5 hours per week - Monday to Friday and occasional weekends

Contract Type: Fixed Term Part Time - End date 31st March 2025

Closing Date: 03 December 2023

This role is subject to -   

Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit -  https://www.gov.uk/find-local-council

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.  

The role holder will work as part of a Children’s Centre Team providing an efficient and welcoming service to all users of children’s centre’s within defined localities. The role holder will contribute to the smooth running of the Children’s Centres by providing practical support that ensures resources are available and organised to meet the requirements of service delivery. To provide an efficient, courteous and helpful customer and reception service to all users of the centre and deal efficiently and courteously with all queries and correspondence, both written and verbal, from a wide range of internal and external customers. Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within agreed timescales and procedure. Maintain centre monitoring systems, ensuring information is recorded  efficiently and accurately and where appropriate share relevant information with staff team and partner agencies. Monitor and maintain centre resources including office stationary and equipment ensuring any procurement needs are identified and addressed in a timely manner. Ensure the efficient management, general maintenance, and security of the building, reporting any identified risks or issues as appropriate.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing [email protected]. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process. 

If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email [email protected] or call 0161 227 3373. 

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

We’ve also included some useful tips on how to submit the best application.

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf 
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