Job ID:
3431
All Locations
Manchester Art Gallery, Mosley Street, Manchester, M2 3JL
All Job Types
Customer Services, Leadership
Advertising Salary
Grade 8 £39,186 - £43,421 (Bar at £42,403) per annum pro rata
Vacancy Type
Permanent
Neighbourhoods
Advert Closing Date
31 May 2024
Working Patterns offered:
Flexible Working, Full-time, Shift Working

About The Role

Working Hours: 35 Hours per week

Contract Type: Full-Time, Permanent

Additional Payments: 10% Flexibility Payment

Closing Date: 31 May 2024

 

The Visitor Team at Manchester Art Gallery is the connection between our visitors, our spaces, and our collection. It helps people have the best possible experience during their visit -  welcoming our diverse visitors, and providing them with the information they need to make the most of their visit. The Visitor Team also delivers guided tours and collects important visitor data through surveys in the gallery and brings an enthusiasm to all forms of art and creativity.

The Visitor Team Manager leads the team to deliver the vision for the gallery, embedding Our Manchester Behaviours and ensuring the on-going professional development of the whole team. The role manages risk around the team’s activities, working closely with the gallery’s Operations Manager to ensure the gallery is operated effectively to meet service needs. 

Manchester City Galleries are proudly part of Manchester City Council and belong to the people of Manchester. We believe that creativity can be a powerful force in making a healthy society and achieving positive social change. We meet the needs of Manchester’s varied communities, connecting art and people through exhibitions, engagement and education. Art can expand our knowledge of the world and our sense of place within it. 

 

At our three sites – Manchester Art Gallery, Platt Hall, and our Conservation Studios in Queens Park - we care for a collection of over 50,000 objects including art, craft and design and clothing. In our 200th year, we are taking stock of our collection, working with and for the people of Manchester to shape our future.  

 

We are committed to working in partnership, offering free social spaces and building collaborations with communities, agencies, charities and other council services. We place people at the centre of all that we do, using our resources to make the city a fairer place. This commitment to social justice includes actively working to address the inequalities of class, race, gender, sexuality, age and disability as well as improving our environmental sustainability. 

 
For more information about the role, please contact Inbal Livne, Senior Creative Lead at [email protected]

About the Candidate

We're seeking a highly motivated person with a working knowledge of visitor engagement within the cultural sector, and a minimum of 3 year's experience line managing, leading and developing a public-facing team.
 
Most importantly, we're looking for someone who:
  • Enjoys the challenge of managing, motivating and developing a diverse team of people in delivering a warm welcome and exemplary customer service.
  • Is a great communicator who can share information clearly and succinctly when needed and can adapt their style of communication for maximum impact.
  • Is able to inspire people to give their best, develop strong and effective relationships and ensure the team is equipped to achieve its objectives.
If this is you, we'd love to hear from you.

About Us

We’re part of the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   
 

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

We’ve also included some useful tips on how to submit the best application.

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council 
Privacy Notice

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