Job ID:
3579
All Locations
Alexandra House Hulme 133 Moss Lane East Manchester M15 5GX
All Job Types
Finance
Advertising Salary
Grade 9 £44,428 - £48,474 (bar at £47,420 per annum pro rata
Vacancy Type
Permanent
Corporate Services
Advert Closing Date
05 Jun 2024
Working Patterns offered:
Flexible Working, Full-time

About The Role

Working Hours: 35 hours per week

Contract Type: Permanent, Full Time 

Closing Date: 5 June 2024

This role is subject to -

BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

 
Reporting to the Head of Corporate Revenues, the successful candidate will lead and manage a team of around 40 staff responsible for all aspects of the administration, billing, collection and recovery of Council Tax in Manchester.  As part of the Revenues Service's Senior Management Team, they will also play a major role in determining the strategic direction of the Service. 
 
They will join the Council at an exciting time as we have recently signed contracts to improve engagement with residents struggling to pay their Council Tax (Telsolutions) and introduce significant automation into the processing of incoming correspondence (Govtech). Knowledge of these systems would be an advantage as the successful candidate will play a key role in developing these initiatives to ensure maximum benefit is achieved.
 
Working alongside another Operations Manager already in post, responsibilities will also include contract and performance monitoring and identifying and introducing new working processes.
 
Any prospective candidate who would like further information about this role should contact Charles Metcalfe, Head of Corporate Revenues - tel 0161 219 6382, email - [email protected]

About the Candidate

The successful candidate will be able to demonstrate an excellent knowledge of the strategic importance of Council Tax and the legislative framework within which it sits and be aware of the latest developments in revenue collection and recovery, both administrative and legislative. They will be equally effective working on their own and as part of a team and will have a track record of effective Team management behind them. They will be able to work on their own initiative, referring back to senior management only when necessary and will be able to show that they can effectively lead and manage change within their team.
 
Although home working is the default scenario for this role, there is an expectation of regular attendance in the office for up to two days a week.

About Us

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing [email protected]. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process. 

If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email [email protected] or call 0161 227 3373. 

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

We’ve also included some useful tips on how to submit the best application.

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council 
Privacy Notice

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