Job ID:
4684
All Locations
Central Library, St Peters Square, Manchester, M2 5PD
All Job Types
Apprenticeships and Graduates, Customer Services
Advertising Salary
Grade 1 £23,656 per annum pro rata
Vacancy Type
Permanent
Neighbourhoods
Advert Closing Date
13 Dec 2024
Working Patterns offered:
Full-time

About The Role

Working Hours: 35 Hours per week (x4), 30 Hours per week (x1)

Contract Type: Full-Time (x4), Part-Time (x1), Permanent

Additional Payments: 6.7% Flexibility Payment

Closing Date: 13 December 2024

Interview Method: In Person (Face to Face)

 

This role is subject to -

Proof of Manchester Residency –  Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council

 

We have 4 x 35-hour posts based in Manchester Central Library and 1 x 30-hour post based in the Forum Library, Wythenshawe. The Forum apprenticeship will also include- assisting the recently opened Creative space Service Development Co-ordinator with the equipment, programming of the space and engagement with local community cultural and creative groups

Your main priority is to make a difference for our customers and we are looking for experience and understanding of delivering excellent customer service together with experience of ICT and digital delivery.
 
You would:
 
Be the first point of contact for customers
 
Deal efficiently and courteously with enquiries from members of the public providing effective and accurate information and advice on a range of council services, escalating queries where appropriate. 
 
Be willing to work at different libraries as and when required
 
Use a range of equipment to undertake duties, ensuring that the local environment is effectively and efficiently utilised and maintained.

Undertake duties in a safe and responsible manner, in accordance with established health and safety requirements, legislation and City Council policies, practices and procedures.

Work in partnership with external agencies, organisations and other city council services to deliver a wide range of services.

Personal commitment to continuous self development and service improvement.

Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.

About the Candidate

We want people with fresh ideas, passion and potential. The successful candidate must complete the level 3 Library, Information and Archives apprenticeship course. This is an 18month course, mostly based in the workplace but with a requirement for 20% ‘off the job’ training. The candidate will be assessed by a 4,500 word project, a portfolio and a professional discussion.

About Us

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include: 

  • Passport/ID: You will be required to provide documentary proof of your right to work in the UK
  • References (Current and Previous employer)
  • Proof of Manchester residency (that you are a resident within the boundaries of Manchester City Council)

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Why work for us
Who we are - Manchester City Council 
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