Accessibility Statement

Accessibility statement for

This accessibility statement applies to the website which is managed by Manchester City Council and hosted by ITS Software Solutions trading as eploy.

You can find this accessibility statement on every page by selecting accessibility from the footer and following link on that page.

We want as many people as possible to be able to use the site, so have designed it so that it lets you edit your preferred settings using the ReciteMe toolbar, with options to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some elements of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • Maps (and the information displayed on them) are not picked up in full by assistive technology for example key elements such as magnification and points of interest.

Feedback and contact information

If you would like to comment on the accessibility of this website, or request any of the information in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please email [email protected].

We’ll consider your request and get back to you within 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website: if you have any problems that aren't already mentioned, or you think we're not meeting accessibility requirements, email us [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people with hearing impairment or speech impediment. The number is 0161 234 3760

If you're visiting the Council in the Town Hall Extension (or any other of our buildings across the city) to attend an interview, please let the person you're meeting know if you need to use an audio induction loop. Many of our facilities have them, at the main entrance or reception are, or inside some of the offices and meeting rooms.

Candidates will be asked about any reasonable adjustments that may be required when an interview is offered.

Technical information about this website’s accessibility

Manchester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 21 February 2023. It was last reviewed on 21 February 2023.

This website was last tested in February 2023. The test was carried out by staff at Manchester City Council and our supplier, ITS Software Solutions trading as eploy.

We tested our site paying careful attention to make sure all types of user journey and the most popular tasks were represented, for example, searching for vacancies.

We complete our accessibility audits by testing how the site performs when accessed using accessibility tools such as