Neighbourhood Officer Level 2

Working Hours: 35 Hours per week

Contract Type: Full-Time, Permanent (x7)

Additional Payments: 15% Flexibility Payment, Casual Car User Allowance

Closing Date: 02 September 2024

Interview Method: In Person (Face to Face)

This role is subject to -

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

Do you want to make a real difference to the city as a place to live work and visit?  Looking for a new challenge?

We have 7 posts in our Licensing and Out of Hours Team. The position is a frontline compliance/enforcement role tasked with dealing with a wide remit of issues that affect the city both in the day and at night. The successful candidates will be involved in the delivery of a variety of regulatory services including licensing compliance, statutory nuisance and street trading alongside other related compliance and enforcement functions. The role requires direct intervention either proactive or reactive in issues that are occurring to ensure that activity is compliant with relevant legislation and taking forward any subsequent enforcement actions. As an officer you will be required to work across the entire city responding to issues as they are occurring.

Please note this role works a shift pattern which includes some nights and weekend working.

Some of the activities the role involves are: -

• Investigating complaints regarding noise nuisance
• Inspection of licensed premises and compliance activity in regards of licensed premises
• Consideration of licensing applications and making relevant representations
• Working in partnership with a range of agencies such as GMP, ASBAT and Immigration
• Compliance activity relating to illegal street trading including seizure of goods

We are looking for a resilient and reliable individual to actively contribute to the provision of a high-quality service working in accordance with policies and procedures. You will need to be highly motivated, focussed, flexible and committed to personal development. If you have the required skills and are an excellent communicator then we want to hear from you.

You should be an enthusiastic and friendly team player who is able to respond professionally and courteously to a range of incoming queries from customers and stakeholders. You should be able to provide excellent customer service and be able to manage and prioritise dynamic workloads. You should understand the importance of meeting deadlines and be able to contribute to the aims of the team . 

• We are looking for candidates with good communication skills both verbal and written as the role will involve communicating with businesses, members of the public, colleagues in the team and across the Council and other stakeholders etc. 
• The role will involve a busy varied workload and candidates must be able to plan and organise their work to ensure that tasks are suitably completed.
• The role will also involve elements of problem solving, decision making and analytical skills.
• We are looking for hard working self motivated individuals  who must also be willing to undertake training where required.

Our Manchester behaviours are the values expected of all teams in the Council. If you align with these values, then applying for a role with the Council could be a great choice for you:

• We are proud and passionate about Manchester
• We take time to listen and understand 
• We ‘own it’ and we’re not afraid to try new things  
• We work together and trust each other
• We show that we value our differences and treat people fairly

Should you wish to discuss the requirements of the role please contact Clare Myatt, Neighbourhood Manager via email [email protected]

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing [email protected]. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process. 

If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email [email protected] or call 0161 227 3373. 

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

We’ve also included some useful tips on how to submit the best application.

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council 
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