Housing Officer

Working Hours: 35 Hours per week

Contract Type: Full-Time, 

Additional Payments: Casual Car User Allowance

Closing Date: 03 January 2025

Interview Method: In Person (Face to Face)

This role is subject to -

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

Driving Licence – The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Are you a candidate who is passionate about providing a high quality, customer focused, flexible operational support to improve the quality of the local environment where are residents can thrive?

You will be responsible for generating awareness of local services, engaging and empowering community members to access services and encouraging involvement in activities .

The successful candidate will work collaboratively with other neighbourhood focused services to ensure that Council services and partner agencies are working to the highest standards to provide a quality environment for all our residents. You will be able to proactively identify environmental concerns and work with partners to resolve issues, including untidy gardens and regularly estate walkabouts. 

As a Housing Officer you will be the responsible officer for a “geographical patch” of housing stock and deal with all tenancy and estate management duties.

You will also be required to work closely with key stakeholders to develop effective partnerships and greater coordinated working with other agencies ensuring effective resident outcomes. 

You will work closely with residents on any housing related queries they may have across a wide range of service areas as well as support residents to live well and thrive within their homes and ensure that any anti social behaviour or safeguarding issues are referred to the relevant department.

You will be required to carry out regular tenancy visits with residents such as New Tenancy Visits after a resident has moved into the property and biennial tenancy visits in order to make sure that residents are safe & well within their homes and any support issues or needs are identified and act on appropriately.

You will also work closely with a variety of staff and teams across Neighbourhoods and wider Housing Services, including Housing Support, Waste & Recycling and Caretaking colleagues, Community Safety, Rents & Money Advice as well as Repairs & Maintenance to ensure that all residents needs are met. 

Processing requests such as exchange applications and tenancy succession requests in a timely manner which meets statutory deadlines is essential whilst also ensuring that all contacts with residents are inputted correctly onto the housing management system (QL).

Further information about the role can be found within the role profile, however if you have any enquiries or would like to discuss it in more detail, please contact Robert Doherty.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Why work for us
Who we are - Manchester City Council 
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