Business Support Officer Level 1

Working Hours: 35 Hours per week

Contract Type: Full time / Permanent

Closing Date: 11 April 2025

Closing time: 11.59pm

Interview Method: In Person (Face to Face)

Interview Date:

Job is not open to previous applicants- **Previous unsuccessful applicants need not apply**

This role is subject to -

• 2 References - where possible we require 3 years' employment history.
• Proof of Manchester Residency – Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

An exciting opportunity has arisen for the appointment of a Business Support Officer to join the Manchester Youth Justice Service as part of the Children and Families Directorate.

The successful candidate will provide comprehensive, high quality, customer focused, flexible and timely business support to the Youth Justice team in Manchester.

This is a city-wide role in which you will deal efficiently and courteously, to a range of queries and correspondence in both written and verbal form. You will regularly communicate with a wide range of internal and external customers and are required to deal with queries to a high standard in line with procedures and agreed timescales. You will be part of a wider team but you will need to have personal resilience and use your initiative to navigate through tasks and work with tact and diplomacy.

• You will be responsible for inputting, maintaining and retrieving information from different IT packages including Microsoft Excel, ChildView and LiquidLogic.

• You will also provide financial support via SAP orders and fulfil general reception duties including some petty cash payments and general support to a team of Managers and Case Managers to fulfil service needs.

• You will be required to attend regular minute meetings therefore should have excellent writing and typing skills with a high level of speed and accuracy. Relevant training will be provide in all aspects of the role.

• It is desirable that you have knowledge of Youth Justice and the work they do and you must display the Our Manchester behaviours, including being passionate about Manchester, taking time to listen and understand and treating people fairly and courteously.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing [email protected]. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process. 

If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email [email protected] or call 0161 227 3373. 

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

We’ve also included some useful tips on how to submit the best application.

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council 
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