Job ID:
7202
Advertising Salary
Grade 5 £29,064 - £32,061 (bar at £31,022) per annum pro rata
Vacancy Type
Permanent
All Locations
Gorton Hub, 27 Garratt Way, Gorton, Manchester, M18 8HE

About The Role

Working Hours:  35 Hours Per Week
 

Contract Type:   Permanent, Full-time

Closing Date: 23 January 2026

Closing time: 11.59pm 

Interview Method: Face to Face 

This Role is Subject to:
 

Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

 

2 References - where possible we require 3 years' history.

 
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request. 
 
Reablement is a short-term service that provides support to the citizens of Manchester to remain in their own homes and increase their independence. Reablement is a large, citywide service and includes teams of Support Workers, Team Leaders, Registered Managers, a Review Team, and the Performance Team who work collaboratively with our Health colleagues to get the best outcomes for the people we support.
 
The Metrics officer role is part of the performance team and will provide high quality information from interrogating various data sources to gain insights for the Performance Manager and other internal stakeholders. The production of reports is a fundamental part of the role and having the ability to use various systems it essential. Working on various projects with the Performance Manager to improve the service delivery, you will have the opportunity to be involved in a rapidly developing service.
The main duties of the Metrics Officer are
 
  • Assisting reablement service in the running of business-critical systems
  • Monthly reporting of performance
  • Monitoring of performance metrics
  • Completion of monthly dashboards
  • Maintaining, cleansing and quality assurance of service data 
  • Report design in third party systems
  • Supporting the development of service standards & processes
  • Proficient knowledge of Microsoft Office package (Word, Excel, Outlook, PowerPoint & Teams)
  • Supporting users with MS Office 365
Producing high quality, accurate data supports Reablement staff to work more effectively and ensures we can demonstrate the impact the service has on Manchester citizens and reducing the need for other services.  If you share Manchester's clear ambitions for delivering high quality information and data that helps to support residents of the city, we want to hear from you.
 
If you're successful, you'll join a team of professionals in developing and maintaining systems to support service delivery for vulnerable adults within the city

For an informal discussion, please contact the hiring manager, Victoria Rotchford, at 07931 800568 or [email protected] to arrange a convenient time to discuss the role. 

About the Candidate

Essential requirements for the role:  

  • Communication Skills: Ability to communicate clearly, concisely, accurately and in ways that promote understanding.
  • Analytical Skills: Ability to absorb, understand and quickly assimilate moderately complex information and concepts and compare information from a number of different sources. Ability to identify patterns and trends that may impact on decisions with skills to identify risks and any assumptions made.
  • IT Skills: Skills to use ICT systems to obtain and analyse data and present it effectively through a variety of ICT channels.
  • Planning and Organising Skills: Demonstrate the ability to organize multiple tasks in the most effective way, and allocate time and energy according to task complexity and priority
  • Problem Solving and Decision Making Skills: Ability to analyse situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution.
  • Creative Skills: Ability to think creatively and provide innovative solutions to problems. Has ability to develop new approaches to finding solutions outside of existing parameters.
 

Desirable requirements that would be useful in this role:  

The ideal candidate for this role should possess adaptability, intuition, and strong analytical skills. You should thrive in situations where time-sensitive reporting is essential. At times, you will need to introduce new processes and procedures to different teams. Effective communication is key, as you will interact with stakeholders of varying technical expertise, requiring clear and concise articulation.
 A process-oriented mindset is crucial. The ability to perform under the pressure of tight deadlines is essential. Adeptly gathering correct information is a fundamental aspect of the position. The role demands an aptitude for devising innovative ways to streamline operations. Proficiency in Office 365 is a must, alongside a readiness to swiftly grasp new systems. When necessary, extracting pertinent details from documents to generate high-quality reports will be part of your responsibilities.
Collaboration with diverse teams to troubleshoot problems and engineer innovative solutions will be central to your role.
  •   

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

Benefits we offer 

  • Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. 
  • A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
  • Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
  • Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
  • Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
  • A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
  • Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

  • Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
  • Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

  • Members of the Armed Forces members or veterans
  • Current or former care leavers
  • Have a disability or long-term condition

 When You Join Us 

We’re a Disability Confident Employer, offering:

  • A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
  • Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
  • A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

 

For more information about the role or any adjustments, email [email protected]. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Pre-Employment Checks 

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

  • Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
  • References: We’ll require references from your current and previous employer(s).
  • Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
  • Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
  • Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
  • Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
  • Baseline Personnel Security Standard (BPSS) Clearance:  BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
  • Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. 

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

For more information about the role, please ensure that you read the role profile attached.
 
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
 
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