Rehousing Officer

Working Hours: 35 Hours Per Week

Contract Type:  Full-Time/Part-Time, Permanent/Temporary  

Closing Date: 

Closing time: 11.59pm 

Interview Method: Face to Face 

Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. 

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 

This Role is subject to - 

2 References - where possible we require 3 years of employment history

Manchester City Council’s Rehousing Service plays a pivotal part in opening up fair, transparent access to social housing through the Manchester Move partnership by supporting residents into the right homes and helping to build balanced, safe and sustainable communities. As a Grade 5 Rehousing Officer, you’ll carry out timely, high‑quality assessments of Manchester Move applications; reviewing evidence, determining eligibility, and awarding priority strictly in line with the Council’s Allocations Scheme and priority‑banding rules, while providing clear advice and assistance so applicants understand their options and next steps.
Working as part of the wider Manchester Move service, you’ll collaborate with partner registered providers and stakeholders to keep applications accurate and decisions consistent, delivering support in writing, by phone and face‑to‑face. Day to day, the role combines focused back‑office casework with a meaningful customer‑facing element; covering weekly duty days to support residents at the Cheetham Hill and White Moss Road offices. You’ll manage the rehousing inbox with excellent written communication, guide customers through uploading evidence, and handle sensitive information appropriately across shared systems, upholding the Council’s standards for data protection, safeguarding and customer care.

You’ll embody Our Manchester behaviours; listening, taking ownership, working together and valuing differences, while contributing to service improvements that keep pace with demand in a high‑pressure, high‑impact environment. If you share Manchester’s ambition to deliver fair access to safe, suitable homes and you’re ready to make decisions that change lives every day, we want to hear from you.

About the team:

If you’re successful, you’ll join a team of Rehousing professionals who are pushing forward fair, transparent and timely access to social housing across Manchester through the Manchester Move partnership. Every accurate decision you make—on eligibility, qualification and priority banding—translates directly into a family moving safely into a suitable home, reduced void times for our partners, and more balanced, sustainable neighbourhoods.

How the role drives impact and aligns to our goals

• Right‑first‑time assessments that change lives. You’ll assess and verify Manchester Move applications (including those managed for Manchester Housing Services, Great Places, Onward Homes and Places for People), turning complex evidence into clear, defensible decisions in line with the Manchester City Council's Allocations Scheme. Getting it right first time means quicker offers for households in greatest need and fewer delays, appeals or complaints.

• Excellent advice and assistance for residents. You’ll give clear, compassionate guidance so applicants understand their options, what evidence is needed, how priority works, and how to bid effectively—improving customer experience and reducing avoidable contact. On weekly duty days at Cheetham Hill and White Moss Road you’ll support residents face‑to‑face, including helping customers to upload evidence where needed.
• Partnership working that unlocks homes. Working with registered providers and the wider Manchester Move team, you’ll help keep the register clean and accurate, progress cases quickly, and align allocations activity with lettings plans—supporting efficient use of stock (e.g., under‑occupation moves, adapted homes) and safer, more cohesive communities.
• Safeguarding, inclusion and data stewardship. You’ll recognise and escalate safeguarding concerns appropriately, handle sensitive information in line with data protection requirements, and maintain high‑quality records so that decisions are auditable, consistent and equitable for all applicants.
• Performance and continuous improvement. By meeting service standards (e.g., assessment timescales) and contributing insights from casework, inbox trends and duty days, you’ll help us refine processes, guidance and digital content—driving continuous improvement and value for money.
• Living Our Manchester behaviours. You’ll listen and understand, take ownership, work collaboratively and value difference—bringing People, Pride and Place to life in every contact and decision.

How this supports Manchester City Council’s priorities

• People: enabling residents to access safe, suitable homes and to live independently.
• Pride: delivering a consistent, lawful service that residents and partners can trust.
• Place: helping to create balanced communities by allocating scarce social housing fairly and efficiently.

For an informal discussion, please contact the hiring manager, Bryan Dramiga, at [[email protected]] to arrange a convenient time to discuss the role.  

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer 

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. 
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

 When You Join Us 

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [email protected]. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Pre-Employment Checks 

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance:  BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. 

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

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