Senior Technical Analyst Networks & Telephony 

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 References - where possible we require 3 years' history.
• Qualification: Educated to BTEC/Degree level in a relevant subject area; and qualified or willing to work toward ITIL
• Essential Car Documentation - This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.

• Significant experience working within an enterprise scale network and telephony environment in a large organisation.
  Hands on experience of: Cisco Identity Services Engine (ISE); Cisco Catalyst Center; Cisco Meraki technologies
• Strong technical experience across core, wide area, local area and wireless network
• Demonstrable experience using 8x8 in an enterprise telephony and contact centre environment, including configuration, administration and operational support.
• Experience of SolarWinds for network monitoring, alerting, performance management and fault diagnosis.
• Experience of network monitoring, incident management and service recovery in a pressurised operational environment.
• Experience supporting or leading technical projects and work packages, including transition into live service.
• Good practical understanding of IT Service Management within a 24x7 operating environment.
• Leadership and operational responsibility.
• Proven ability to provide strong technical and operational leadership, including managing, supporting and mentoring team members.
• Experience coordinating or managing staff through direct line management.
• Willingness and ability to provide out of hours support, including participation in rota arrangements where required.
• Willingness and ability to undertake on site visits across council locations, including attendance outside normal working hours where operationally required.
• A full valid driving licence and provide your own car for use at work.  
  

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer 

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. 
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

 When You Join Us 

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [email protected]. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Pre-Employment Checks 

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. 

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

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