Accommodation Support Worker

As an accommodation support worker, you'll be joining Manchester City Councils temporary Accommodation team, working to reduce homelessness in our city.

This is a rewarding role which involves working face to face with some of the most in need people in our society: Manchester's homeless community. Brownley Road is a 20 bed mixed accommodation for low needs individuals experiencing homelessness. In this role you will help residents in support sessions with: universal credit, bank accounts, drug and alcohol referrals, mental health referral, budgeting, getting formal ID, creating personalised support plans, listening to their concerns and needs and eventually moving them on to suitable medium to long term accommodation. You will also be responsible for helping to maintain the building, including cleaning and maintenance. 

We keep a factual record keeping using various systems to be able to complete this role, such as a daybook, handover, diary and use systems to check information and produce case notes on Liquid Logic and Hpa2. There are various spreadsheets where information must be inputted to gather and retain information relevant to the role.

This is an extremely rewarding but also at times challenging role which offers excellent opportunities for knowledge building and training. The rota involves days, evenings and nightshift and weekend work, for which a flexibility payment of 20% is paid on top of your basic wage.

For queries about the role, please contact the hiring manager, Joseph Graham at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy related enquiries only and should not be used to submit applications. 

The successful candidate for this role will be empathetic, have strong people skills and be passionate about ending homelessness. You will be a flexible and motivated worker who can deal with rapidly changing situations and enjoy working in a fast paced environment and using a holistic approach.

We are looking for an enthusiastic person who understands the problems faced by homeless people and is committed to providing a high-quality support service. The service is always expanding and changing so you will become a member of the team who is highly motivated to learn, develop and grow with the service. This is an exciting opportunity to be involved in a service that makes a genuine difference to people's lives, so a forward-thinking, problem-solving mindset are great assets to possess.

Key skills that are required for the right candidate is to be an excellent communicator with empathic awareness for others, non-judgemental approach, and organisational and prioritisation will help in response to the needs of the team and its provision.

Professing competency in administrative skills is needed as Manchester City Council has several IT systems and secure email accounts that you will need to use on a day to day basis. An awareness of Word, Excel, Microsoft Teams and outlook will be useful in relation to the role that you are undertaking

An ability to be resilient and to effectively be able to de-escalate is vital, especially in times of crisis and challenges that may present from time to time. A warm friendly approach, whilst maintaining professional boundaries is crucial and a positive demeanour with a can-do attitude with a focus on solutions, is what a candidate who will work at the centre should demonstrate.

Commitment, passion and to have heart to the plight of others that potentially can be at one of the lowest parts of their life is crucial for the ideal candidate for the role. We provide a homely environment and want everyone in the hostel to feel included and a part of Brownley Road.

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.  

Use of AI 

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action. 

Guaranteed Assessment Scheme 
We guarantee progression to the assessment stage for applicants who meet the essential criteria used for shortlisting and are eligible under the scheme. Learn more 

Support and Adjustments  
If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Learn more