New Tenancy Assistant

As a New Tenancy and Voids Assistant, you'll deliver a wide range of administrative tasks and processes that support the effective and efficient operation of the empty property management process, working collaboratively across the Repairs and New Tenancy Teams.

You'll help Housing Services to deliver high-quality resident and applicant services, ensuring efficient administration of the rehousing, allocations and voids processes. Your work will contribute to to effective empty property management, successful tenancy sustainment and the delivery of excellent housing services across Manchester.

In this role you will:

• Provide comprehensive administrative support to the Repairs and New Tenancy Teams, covering all aspects of administration relating to rehousing applicants and existing residents, including supporting the Customer Service Centre
• Coordinate appointments for New Tenancy Officers, including property viewings, sign up appointments and property inspections, whilst supporting the tenancy and void management processes
• Accurately maintain records and performance information using systems including CORE, QL and Locata, ensuring all data is recorded in a timely and accurate manner
• Work with residents, applicants, New Tenancy Officers, Repairs Teams, contractors and partner agencies
• Support rehousing, allocations, void management, repairs administration, the Customer Service Centre and tenancy related casework

For queries about the role, please contact the hiring manager, Liz Rawlinson, at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.

Pre-employment Checks 

If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and may include:

• DBS (Disclosure and Barring Service) Clearance – This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced DBS check as appropriate. Information provided by you or the DBS will be handled confidentially and in accordance with the DBS Code of Practice. We have policies covering the secure handling of DBS information and the recruitment of ex-offenders, which are available on request. - If you have lived or worked abroad for 3 months or more in the last 5 years, or 12 months or more in the last 10 years (while aged 18 or over), please refer to GOV.UK guidance on obtaining overseas police checks or Certificates of Good Character.
• Casual Car Documentation- The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use
• Satisfactory references and other pre-employment checks where applicable. 

We are looking for a highly organised and customer focused individual with excellent administrative and communication skills to support the effective operation of the New Tenancy Team and Voids Service. You'll be confident managing a varied workload, maintaining accurate records, working collaboratively with colleagues and partners and delivering high quality services to residents and applicants.  You'll be proactive, attentive to detail, and committed to providing an excellent customer experience whilst contributing to the Council's service objectives.

We’ll use the following essential criteria to decide which candidates to invite to assessment. Use your personal statement to provide evidence of how you meet each one, supported by relevant examples:

• Experience of providing high-quality administrative support in a busy office or service environment. including organising workloads, maintaining accurate records and managing multiple tasks effectively.
• Excellent communication and customer service skills, with experience of responding to enquiries by telephone, email and face to face.  Working collaboratively with colleagues, customers and partner organisations.
• Experience of using databases and Microsoft office applications, to accurately record, maintain and report information, with a strong attention to detail and commitment to data accuracy.

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.  

Use of AI 

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action. 

Guaranteed Assessment Scheme 
Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.  

Support and Adjustments  
If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.