Working hours: 35 hours per week
Contract type: Permanent
Working style: Hybrid
Closing date: 11.59pm, 27 November 2026
Interview method: in person
You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.
As a Service Manager in Business Continuity and Resilience, you'll lead the coordination and development of ICT resilience, continuity and service recovery arrangements across Manchester City Council.
You'll help ICT Service Operations to prepare for, respond to and recover from major service disruptions, ensuring critical services can be restored effectively and business impact is minimised. Your work will contribute to the delivery of resilient, reliable digital services that support council colleagues, residents and city-wide priorities.
In this role you will:
- Lead the planning, testing and continuous improvement of ICT continuity and recovery arrangements.
- Coordinate response and recovery activities during major incidents, significant service disruptions and technology-related emergencies.
- Identify and assess risks to critical ICT services and drive actions that strengthen organisational resilience.
- Work with technical teams, service managers, suppliers, business stakeholders and senior leaders.
- Support service recovery planning, resilience initiatives, major incident management and continuous improvement activities.
For queries about the role, please contact the hiring manager, Helen Hawken, at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.
Pre-employment Checks
If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and may include:
- Qualification - You hold an ITIL Foundation qualification, and either hold or are currently working towards at least one relevant professional qualification in Business Continuity or Resilience. This may include CBCP, ISO 22301 Lead Implementer or a relevant equivalent qualification.
- BPSS (Baseline Personnel Security Standard) Clearance – This post is subject to BPSS checks, including verification of identity, nationality and immigration status, employment history (past 3 years) and a basic criminal record check.