Job ID:
4669
All Locations
Various
All Job Types
Administration, Communications, Social Care
Advertising Salary
Grade 5 £26,873 - £29,777 (bar at £28,770) per annum pro rata
Vacancy Type
Permanent
Adults' Services
Advert Closing Date
04 Feb 2025
Working Patterns offered:
Full-time

About The Role

Working Hours:    35 Hours Per Week

Contract Type: Permanent, Full-Time  

Closing Date: 4 February 2025

This Role is Subject to:
 
DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.  
 

Manchester Local Care Organisation 

 

Manchester Local Care Organisation (MLCO) has been established by the partner (Manchester City Council, Manchester University NHS Foundation Trust, Greater Manchester Mental Health Service NHS Trust and Manchester Primary Care Partnership) to integrate, plan and manage community health and social care across the City.   

 

The Hospital discharge to assess service was developed in 2020 in the wake of the pandemic. Three teams have been developed across Manchester centred around the three hospital sites. The service runs in partnership with our community based discharge to assess and crisis teams as part of Manchester community response. The service supports the four discharge pathways from hospital offering a short term strengths based service to those requiring support. 

 

Key Role Descriptors: 

 

The role holder will work as part of the Hospital Discharge to assess service in South Manchester. The Role is central to how our services operate across the Hospital Sites. You will operate as the first point of contact for referrals from the site, you will be responsible for completing the necessary paperwork and transferring referrals to the appropriate pathway for discharge in a timely manor from hospital 

 

You will have excellent IT skills and communication skills, and be able to work with professionals across Health and Social Care, and our wider partners. You must be able to manage the workload in a fast- paced environment, operating dynamically to the demands of the post. 

 

Key Role Accountabilities: 

 

Maintain a high level of expertise on service specific legislation, delivery activities, and all associated policies and procedures in order to provide quality advice to a range of customers. 

 

Deal proactively with complex queries utilising customer service skills to ensure all issues are dealt with effectively, following up enquiries where appropriate. 

 

Where appropriate carry out statutory duties working in line with all relevant legislation to ensure the provision of a high quality service. 

 

Update and extract information from corporate and other data systems completing relevant documentation/service user records to a high standard, ensuring the accuracy and confidentiality of information produced.  

 

Feedback any compromise in service or safety concerns immediately to a line manager. 

 

Manage own workload to ensure individual and team targets are met and customers are dealt with promptly, working collaboratively with customers and any other relevant parties to enhance the delivery of the service.  

 

Personal commitment to continuous self development and service improvement. 

 

Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications 

 

Where the role holder is disabled every effort will be made to supply all necessary aids, adaptations or equipment to allow them to carry out all the duties of the roleIf, however, a certain task proves to be unachievable, job redesign will be given full consideration.  

ole and Team it will be in, main duties - Please also provide contact details for any queries about the role]

About the Candidate

 We are looking for someone who is enthusiastic about changing the lives of Manchester residents. Someone who is a good team player with good communication skills. Someone who is able to plan and organise own time effectively creating own work schedules, prioritising, preparing in advance and setting realistic timescales for own self and others.

The candidate should be able to use IT systems to obtain and analyse data and present it effectively through a variety of ICT channels.
We are looking for someone who is a good problem solver and decision-maker. Someone who has the ability to analyse situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution.
Candidate should be willing to work in a social care and health care setting at Wythenshawe Hospital. 

About Us

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

 

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include: 

  • Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
  • References (Current and Previous employer)
  • Disclosure and Barring Service Clearance (DBS) (as applicable)

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Why work for us
Who we are - Manchester City Council 
Privacy Notice

Other jobs like this

Similar

Contact Officer

All Locations
Various
All Job Types
Administration, Communications, Social Care
Advertising Salary
Grade 5 £26,873 - £29,777 (bar at £28,770) per annum pro rata
Vacancy Type
Permanent
Adults' Services
Advert Closing Date
04 Feb 2025
Working Patterns offered:
Full-time
All Locations
City Wide
All Job Types
Social Care
Advertising Salary
Grade 6 £32,115 - £35,235 (bar at £34,314) per annum pro rata
Vacancy Type
Permanent
Adults' Services
Advert Closing Date
04 Feb 2025
Working Patterns offered:
Full-time
All Locations
White Moss N/Hood Office, White Moss Road, Manchester, M9 2LA
All Job Types
Administration, Community, Customer Services, Housing
Advertising Salary
Grade 4 £25,584 - £27,269 (bar at £26,835) per annum pro rata
Vacancy Type
Permanent
Neighbourhoods
Advert Closing Date
28 Jan 2025
Working Patterns offered:
Full-time