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Accommodation Support Worker

Accommodation Support Worker

Advert closes on 16 Nov 2026

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Job ID:

8771

Grade 5 £30,023 - £33,119 (bar at £32,046) per annum pro rata

Permanent

City Wide

About The Role

This post is restricted to female applicants only as a proportionate occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010

Working Hours and pattern: 35 Hours Per Week
Contract Type: Full-Time, Permanent
Additional Payments: 6.7% Flexibility payment
Closing Date: 16 November 2026
Closing time: 11.59pm
Interview Method: Face to Face
Working style: On-Site
You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

As an Accommodation Support Worker, you'll provide person-centred support to residents experiencing homelessness, helping them to develop independence, improve wellbeing, and move into sustainable accommodation. Your work will support Manchester's homeless community by delivering high-quality accommodation-based support, ensuring residents receive the assistance they need to achieve positive outcomes. This role contributes to Manchester City Council's commitment to preventing homelessness, promoting independence, and improving life opportunities for vulnerable residents.

In this role you will:

Provide intensive support, key working, and case management for residents with a range of support needs.
Complete assessments, support plans, risk assessments, safeguarding actions, and welfare checks to promote resident wellbeing and safety.
Support residents to access benefits, health services, social care, housing options, and other appropriate agencies.
Work with colleagues, partner agencies, accommodation providers, housing teams, and health professionals to achieve positive outcomes for residents.
Support the day-to-day operation of the service, including administration, record keeping, health and safety checks, and preparing accommodation for new residents.

This role operates on a rota basis covering weekdays, weekends and bank holidays. Shifts include:

Day Shift: 8:00am to 3:00pm
Evening Shift: 1:00pm to 8:00pm
Cover Shift: 10:00am to 5:00pm

Flexibility is required as shifts will be scheduled across weekdays, weekends and bank holidays to meet service needs. A 6.7% flexibility payment applies to this role.

For queries about the role, please contact the hiring manager, Joanne Shaw, at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.

Pre-employment checks

If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and includes:

Satisfactory references and other pre-employment checks where applicable..
DBS (Disclosure and Barring Service) clearance- The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice . We have a policy on the secure handling, storage and use of DBS information, as well as a policy on the recruitment and employment of ex-offenders. Both policies are available on request - If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to GOV UK for details for how to obtain your Police check or Certificates of Good Character.

For more information on these checks, please visit checks page

About the Candidate

We are looking for a compassionate, resilient and highly organised individual who is passionate about supporting people experiencing homelessness. You will have experience of working with vulnerable individuals, be able to maintain professional boundaries, and demonstrate excellent communication and problem-solving skills. The successful candidate will be able to manage competing priorities, work effectively as part of a team, and remain calm and professional in challenging situations. Experience of risk assessment, safeguarding, and partnership working would be highly beneficial.

We'll use the following essential criteria to decide which candidates to invite to assessment. Please ensure candidates are directed to use their personal statement to provide evidence against each criterion, supported by relevant examples:

Experience of undertaking risk assessments and safeguarding responsibilities when supporting vulnerable individuals.
Ability to effectively manage conflicting priorities, organise workloads, and work in a fast-paced environment.
Understanding of professional boundaries, confidentiality, and maintaining accurate records while delivering person-centred support.

As part of your application, in no more than 750 words, please provide examples from your own experience demonstrating how you meet each of the essential criteria above.

For guidance on how to write your personal statement, please visit How to Apply - Manchester City Council.

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme

Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments

If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing .

About Us

Working for Manchester City Council is a chance to make a real difference in a diverse city. You'll help improve lives and support our local communities. Working together, we can create better public services for everyone.

Benefits we offer

Up to 26 days’ annual leave, rising to 31 days after five years’ service
Buy up to two extra weeks’ leave
Up to 3 days’ volunteering leave
A 35-hour work week for full-time roles
We review pay each year and recognise three trade unions
A defined benefit pension scheme
Enhanced parental and carers leave
Employee discounts and perks

Learn more at Careers - Manchester City Council

Our commitment to inclusion

At Manchester City Council, we're dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Accessible Formats

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