Anti Social Behaviour Support Officer

Working Hours: 35 Hours Per Week (As part of a rota, working Monday to Friday between 7am to 8pm, and 1 in 3 Saturdays between 9am and 5pm. Please see the attached example rota as a guide for a possible shift pattern.)

Contract Type: Full-Time, Permanent

Additional Payments: 6.7% Flexibility Payment

Closing Date & Closing Time: 11.59pm, 05 November 2026

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.

We are currently recruiting for 3 x ASB Support Officers (35 hours per week) for our new Prevention and Enforcement Team

As an ASB Support Officer in the Prevention and Enforcement Team you’ll help tackle anti-social behaviour by providing a highly visible presence in Manchester’s public spaces, particularly within the city centre and other high-profile locations including Picadilly Gardens.

You’ll help the Community Safety, Compliance and Enforcement Team to make Manchester’s neighbourhoods and public spaces safer and more welcoming. You will engage with and support members of the public, while taking proportionate enforcement action where necessary. Your work will contribute to the Council’s wider ambition to create clean, safe, green and inclusive neighbourhoods where communities feel engaged and have pride in their local area.

In this role you will:

• Engage with individuals and communities to prevent and respond to anti-social behaviour.
• Support the delivery of Manchester City Council’s statutory enforcement responsibilities.
• Use a range of appropriate interventions to promote compliance and address anti-social behaviour.
• Respond effectively to requests, enquiries and incidents within designated timescales.
• Maintain accurate case records of investigations, referrals, and interventions.
• Provide advice to members of the public and external stakeholders on relevant compliance and regulatory processes.
• Work key partner agencies including; Greater Manchester Police, CityCo, Transport for Greater Manchester, British Transport Police and internal Council services to support coordinated and effective responses.
• Interpret relevant information, legislation and guidance to inform case strategies.
• Support community safety, prevention and enforcement activity across the city.

For queries about the role, please contact the hiring manager, Rob Smith at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.

Please note that candidates who have applied for this role within the last six months should not reapply, as previous applications have already been assessed and will not be reconsidered as part of this recruitment process.

We’re looking for a confident, approachable and customer-focused person who can engage effectively with a diverse range of people and remain professional when dealing with challenging or sensitive situations. You will be able to assess information, make sound day-to-day decisions and take ownership of your work, recognising when issues need to be escalated. You will also be organised, able to manage competing priorities and committed to working collaboratively with colleagues and partners to achieve positive outcomes for Manchester’s communities.

We’ll use the following essential criteria to decide which candidates to invite to assessment. Use your personal statement to provide evidence of how you meet each one, supported by relevant examples:

• Communication: The ability to communicate clearly, accurately and appropriately with a range of people, including members of the public, colleagues and partner organisations.
• Problem solving and decision making: The ability to assess information, use sound judgement, take ownership of decisions and explain the reasons for actions taken, including escalating concerns where necessary.
• Planning and organising: The ability to organise and prioritise multiple tasks effectively, respond within required timescales and maintain accurate records.
• Partnership working: The ability to build effective working relationships and contribute to coordinated activity with colleagues, communities and external partners.
• ASB knowledge and interventions: An understanding of anti-social behaviour legislation and its practical application, together with the ability to use or support a range of interventions to promote compliance.

The successful candidates will work as part of a rota, working Monday to Friday between 7am to 8pm (7 hours per day) , and 1 in 3 Saturdays between 9am and 5pm . Please see the attached example rota  under additional information as a guide for a possible shift pattern.

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone

Benefits we offer 

• Up to 26 days’ annual leave, rising to 31 days after five years’ service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• The UK’s largest local government pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks
• Good Employment Charter member

Creating an Inclusive Team at Manchester City Council 

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

•  Members of the Armed Forces and veterans
•  Are currently in care, or have previously been in care.
•  If you consider yourself to be disabled or if you have a long-term condition
•  Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

 When You Join Us 

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [email protected]. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.