Job ID:
4989
All Locations
Alexandra House Hulme 133 Moss Lane East Manchester M15 5GX
All Job Types
Administration, Customer Services
Advertising Salary
Grade 4 £25,584 - £27,269 (bar at £26,835) per annum pro rata
Vacancy Type
Permanent
Corporate Services
Advert Closing Date
03 Feb 2025
Working Patterns offered:
Flexible Working, Full-time

About The Role

Working hours: 35 hours per week
Contract type: Permanent
Closing date: 3 February 2025
Interview method: in person
Interview date: 13/14 February 2025
This role is subject to:
  • BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

Are you passionate about delivering high-quality administrative services and making a tangible impact on your community? As a Revenues Officer, you will ensure efficient valuation, billing, collection, and recovery of Business Rates or Council Tax, directly contributing to the financial health of our local services.

In this role you will be:
  • Doing Impactful Work: Support essential public services and benefit the community.
  • Have Diverse Responsibilities: Assess liability, resolve customer queries, and implement recovery actions.
  • Offered Professional Growth: Opportunities for continuous self-development and career advancement.
  • Working in an Inclusive Environment: We value diversity and provide necessary support for all employees.
Key Responsibilities include:
  • Respond to queries and correspondence efficiently.
  • Contact customers and stakeholders to resolve issues and maximize billing.
  • Explain rate accounts and relevant legislation.
  • Determine effective recovery actions and secure instalment plans.
  • Update and extract information from management systems accurately
If you have strong communication, analytical, problem-solving, and ICT skills, apply now to join our dedicated team and help shape the future of our community

About the Candidate

The ideal candidate will demonstrate the following skills and experience:
  • An understanding of the principles of data management and security.
  • Communication Skills: Ability to communicate effectively both orally, in writing and face to face with customers, their representatives and other stakeholders sometimes in difficult and challenging situations.
  • Analytical Skills: Ability to review, understand and quickly assimilate complex information and concepts and compare information from a number of different sources.
  • Planning and Organising: Demonstrate the ability to organise multiple tasks in the most effective way and allocate time and energy according to the task's complexity and priority.
  • Problem Solving and Decision Making: Is able to make effective decisions on a day-to-day basis, taking ownership of decisions, demonstrating sound judgement in escalating issues where necessary, be logical in thinking and explain reasoning behind decisions or actions taken.
  • ICT Skills: Ability to use multiple applications, systems and associated software packages.
  • Administrative Skills: Good level of literacy and numeracy skills to undertake calculations and produce letters and other documentation.

About Us

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include: 

  • Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
  • References (Current and Previous employer)
  • Baseline Personnel Security Standard (BPSS) Clearance

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Why work for us
Who we are - Manchester City Council 
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