Housing Options for Older People Advisor

Working Hours: 35 Hours per week

Contract Type: Full-Time, Permanent (x2)

Additional Payments: Casual Car User Allowance

Closing Date: 14 March 2025

Interview Method: In Person (Face to Face)

This role is subject to -

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

Driving Licence – The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

This is a key role that sits in the Manchester Move Service but works closely with our colleagues in Adult Services and Housing Solutions. The role is to manage a busy caseload to ensure that older people who wish to consider their housing options are provided with the necessary information and advice to enable them to make an informed choice. 

The postholder will carry out in depth casework on available and practical housing options including sheltered housing and Extra Care, giving information by telephone and face to face. They will complete housing applications and monitor these through to the resident moving into a new home. 

The postholder will support individuals with the right practical help to implement their available housing options. This may include finding suitable alternative accommodation and co-ordination of the practical aspects of moving home. 

They will be responsible for assisting with the best use of step-down accommodation from hospital and ensure that residents are able to move on from this quickly and appropriately. Referrals will be made by colleagues across the Council, housing associations and other agencies and the postholder will be customer focussed and aim to give the very best advice.

You will work in a busy work environment and therefore must be adaptable, possess the ability to be flexible and self-managing and be ready to take on different challenges to find solutions to meet housing need.  

Your priority is always ensuring that older people are receiving the very best advice and assistance and your passion for delivering outstanding services to everyone will be part of your DNA. Your ability to live the Our Manchester Behaviours will be vitally important in this role.

You will be a team player and ensure that you also play a proactive role across wider services. You will have a good knowledge of the main causes of housing need and be empathetic and creative in your approach to problem solving. You are a people person and passionate about making a difference. 

You will be working in a hybrid way with a minimum of 3 days a week in the office: either in Cheetham Hill or Central Manchester. 

You will be able to demonstrate excellent communication and organisational skills. Have good ICT skills including experience of Microsoft packages.

You will need access to a car as you may be required to travel around Manchester. Causal Car user allowance is payable. 

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Why work for us
Who we are - Manchester City Council 
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