Parking Services Operations Manager

Working hours: 35 hours per week
Contract type: Permanent
Closing date: 23 January 2025
Interview method: In person 

Parking Services work with other services in the council to help to encourage and maintain the free flow of traffic across the city as well as managing the usage of the city councils parking provision.  As  such the team receives a high volume of contact which need to be reviewed and responded to. The successful candidate will be expected to manage and oversee the service effectively in ensuring the service meets its statutory obligations.

The main duties of the Operations Manager will be the day to day operational running of the service, including all aspects of people management, ensuring all staff are managing their caseloads effectively. You will also be responsible for managing a number of contracts ensuring the council is getting value for money and social value commitments are being delivered.

We are looking for an exceptional candidate with excellent proven people management experience, organisational, case management and efficiency skills, as well as experience of managing and embracing change. The role holder will work closely with other services in the council and external partners, to ensure value for money, performance and financial efficiencies.

The successful candidate will need to demonstrate excellent communication and presentation skills, including report writing. They will be able to use interpersonal skills to provide leadership and direction to the team and to secure and direct resources.  They will also have excellent IT skills and be able to use MS Office with the case management system. 

The role holder will need to be forward thinking, be passionate about providing an excellent service to residents and visitors to Manchester and be able to work effectively with a range of stakeholders.

In your application, please demonstrate how you meet the requirements listed in the attached role profile.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Why work for us
Who we are - Manchester City Council 
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