Service Improvement Lead

Working Hours: 35 Hours per week

Contract Type: Full-Time, Permanent

Additional Payments: Casual Car User Allowance

Closing Date: 03 February 2025

Interview Method: In Person (Face to Face)

This role is subject to -

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

We have an exciting position for a suitably experienced repairs and maintenance professional with experience of leading service improvements and business change in the best interests of residents.

The role holder will be a subject matter specialist providing expert information and support to the Senior Leadership Team and Managers within the Asset and Repairs function in Housing Services to enable the delivery of the service and organisational objectives.

The role is a managerial role within Manchester City Council (MCC) and will provide leadership to the service improvement team in the delivery of the authority’s repairs and maintenance service. 

The role holder will be a key leader of the council’s repairs and maintenance service working with elected members, senior stakeholders, residents and partners across the city to improve the repairs service. 

The role holder will research and be the source of intelligence within the Asset and Repairs area, supporting in the development, design, implementation and review of policies, procedures or strategies to ensure continuous improvement in the service.

Please see the attached Role Profile for further information.

You will have demonstrable knowledge of business analysis techniques and tools with excellent written and verbal communication skills require to engage staff at a variety of levels.

You will have an understanding and knowledge of all aspects of the services within repairs and maintenance and how this sits with and complements the wider Housing Services and MCC strategy with knowledge of the relevant parts of the 1988 Housing Act.

You will also have experience and knowledge of working in a public sector organisation and leading change, in the best interests of residents with extensive experience of providing resident focussed services.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Why work for us
Who we are - Manchester City Council 
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